FAQ
Frequently Asked Questions
Everything you need to know about MailCraft and email marketing. Can’t find your answer? Contact us at support@mailcraft.eu
Getting Started
MailCraft is a professional email marketing platform designed for businesses of all sizes. It provides tools for creating campaigns, managing subscriber lists, automating email sequences, and tracking performance – all from a single, easy-to-use dashboard.
Visit our Pricing page and choose a plan that suits your needs. You can start with a free 7-day trial – no credit card required. Once registered, you will have immediate access to all features included in your plan.
Yes. MailCraft supports importing contacts via CSV files. You can map custom fields during import and organize subscribers into separate lists. We also support direct integrations with popular CRM and e-commerce platforms.
Features & Capabilities
Absolutely. You can create automated email sequences triggered by subscriber actions such as sign-ups, link clicks, or time delays. This allows you to nurture leads and onboard new customers without manual effort.
Yes. MailCraft includes a drag-and-drop email builder with dozens of pre-designed templates. You can also upload your own HTML templates or build from scratch. All templates are mobile-responsive by default.
You get detailed reports on open rates, click-through rates, bounce rates, unsubscribes, and geographic data. Campaign comparison tools help you understand what works best, and real-time tracking lets you monitor performance as it happens.
Yes. You can test different subject lines, content variations, and send times to optimize your campaigns. MailCraft automatically determines the winning version based on your chosen metric and sends it to the remaining recipients.
MailCraft offers advanced segmentation based on subscriber behavior, demographics, engagement level, and custom fields. You can create dynamic segments that update automatically, ensuring your messages always reach the right audience.
Deliverability & Compliance
We maintain dedicated IP pools, implement SPF, DKIM, and DMARC authentication, and actively monitor sender reputation. Our infrastructure is optimized for inbox placement, and we provide domain warm-up guidance for new accounts.
Yes. MailCraft is fully GDPR compliant. We support double opt-in, provide one-click unsubscribe links, maintain consent records, and process data in accordance with European data protection regulations. Your subscribers’ privacy is our priority.
Yes. We recommend setting up a custom sending domain for better deliverability and brand consistency. MailCraft provides step-by-step instructions for configuring DNS records (SPF, DKIM, DMARC) with your domain registrar.
Pricing & Support
Yes. All plans come with a 7-day free trial that includes full access to all features. No credit card is required to start. This gives you enough time to set up your first campaign and see results before committing.
Of course. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is prorated so you only pay for what you use.
Yes. MailCraft integrates with WordPress, PrestaShop, and other popular platforms through our official plugins. We also provide a REST API for custom integrations, allowing you to connect MailCraft with virtually any application.
You can reach our support team through the contact form on our website or by emailing support@mailcraft.eu. We typically respond within 24 hours on business days. Our knowledge base also covers common setup questions and troubleshooting guides.
